At Tocaan Co., we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or engage with our digital marketing, website design, or mobile application development services. By accessing our website or using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information when you visit our website or use our services:
a. Personal Information
- Contact Information: When you inquire about our services, request a quote, or contact us for support, we may collect your name, email address, phone number, and company name.
- Account Information: If you create an account with us, we may collect your username, password, and other account-related details.
b. Business Information
- Service-Related Information: When you use our services (e.g., website design, mobile app development, or digital marketing), we may collect information about your project, including business objectives, preferences, and any specific requirements you provide.
- Payment Information: For billing purposes, we may collect your payment details, such as credit card information or billing address.
c. Technical Information
- Usage Data: We may automatically collect information about how you interact with our website or services, such as pages you visit, the links you click, and the time spent on each page. This may include your IP address, browser type, device type, and other technical data.
- Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to collect data about your interactions with our website and improve your experience. You can adjust your browser settings to refuse cookies, but this may impact certain features of our website.
d. Analytics and Performance Data
- We use third-party analytics services, such as Google Analytics, to help us understand how visitors use our website. These services may collect information such as your IP address, device type, browser information, and pages visited.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: We use your information to provide website design, mobile app development, digital marketing, and other related services you request. This includes communicating with you about your project, delivering updates, and supporting your needs.
- To Improve Our Website and Services: We may use your data to analyze trends, monitor site performance, and improve the content, design, and functionality of our website and services.
- To Personalize Your Experience: We may use your information to tailor our communications, offers, and service recommendations to meet your needs and interests.
- To Process Payments: We may use payment information to process transactions and manage billing for our services.
- To Communicate with You: We use your contact information to send you updates about your project, respond to inquiries, provide customer support, and send marketing communications, where permitted by law.
- For Legal Compliance: We may use and disclose your information to comply with applicable laws, regulations, or legal processes, including responding to subpoenas, court orders, or other legal requests.
3. How We Share Your Information
We may share your information in the following ways:
- Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, web hosting services, and analytics providers. These third parties are required to protect your information and use it only for the purposes for which it was shared.
- With Your Consent: We may share your information with third parties if you provide explicit consent for us to do so.
- For Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. We will notify you of any such changes.
- As Required by Law: We may disclose your information to comply with legal obligations, enforce our terms of service, protect our rights, or respond to legal requests, such as subpoenas, court orders, or government investigations.
4. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you no longer need our services or request that we delete your data, we will securely remove or anonymize your information in compliance with applicable data retention policies.
5. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: You may request that we update or correct inaccurate or incomplete information.
- Deletion: You can request that we delete your personal data, subject to certain exceptions.
- Objection: You have the right to object to the processing of your data, including for marketing purposes.
- Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format, or to transfer it to another provider.
- Withdraw Consent: If we rely on consent for processing your data, you may withdraw your consent at any time.
To exercise your rights, please contact us using the contact details provided below.
6. Security
We take reasonable technical and organizational measures to safeguard your personal data from unauthorized access, loss, or misuse. However, no data transmission or storage system is completely secure, and we cannot guarantee the absolute security of your information.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to collect data and enhance your experience on our website. Cookies are small files stored on your device that help us recognize you and remember your preferences. You can control cookie settings through your browser, but disabling cookies may impact certain functionality of the website.
For more details, please refer to our [Cookie Policy] (if applicable).
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected in the updated policy with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:
- Email: ahmed (@) tocaan.com
- Phone: +(965) 94971095
- Address: Kuwait, KiPCO Tower,
This Privacy Policy aims to give you a clear understanding of how we handle your personal data and your rights in relation to that data. If you have any specific legal requirements based on your region (such as GDPR or CCPA compliance), please ensure that this policy is tailored to meet those obligations by consulting with legal experts.